Serving San Diego Since 1989

• Residential • Commercial • Property Management

Frequently Asked Questions

What type of chemicals do you use? And are they safe?

We are very proud of the fact that we use cleaning products that are soap free, hypo-allergenic, non-toxic with no VOCs and no off-gassing. They are made with safe ingredients set forth by EPA standards. Our cleaning products are absolutely one of the safest used in our industry today.

How soon can I walk on it?

In effort to eliminate any slipping hazards, limited walking on the carpet is encouraged but will not harm the carpet. By wearing the plastic booties we provide, you will help with any fresh tracked on dirt. Wait 24 hours before removing foam blocks and plastic tabs that are put in place to protect the furniture and carpet. Drying times can vary due to materials and styles of carpet, yet generally it takes 2-8 hours.

Do you move the furniture?

Yes, our regular pricing includes moving easily moved items such as chairs, tables, end tables, etc. However beds, entertainment centers and heavier pieces are left in place due to liability issues.Gold Medal Carpet Care Cleans Rugs Prior to our arrival we ask you remove all breakables off any items you shall want moved to avoid any breaking hazards.

Do you clean area rugs?

Yes, however each of these rugs are unique and should be evaluated.


Can you clean carpet or rugs over hardwood floors?

Yes, we have our system set up where the backing of the carpet or rug is not ever saturated, therefore no problems with wood floors underneath occur.

Do you clean Berber carpet?

Absolutely, Berber is a weave, not a particular type of fabric. Berber is simply a type of loop construction that may come in olefin, nylon, wool, or a blend. Berber requires a more thorough cleaning than other carpets because the "flushing" action needs to take place to get under, around, and through the loops. Other companies do have problems with Berber because of leaving excess of soil, water, or soap behind that "wicks" back to the surface. This creates the carpets to re-soil VERY rapidly, usually looking worse then before the cleaning within the next week!


Do you clean Wool carpets or upholstery?

Yes, we clean wool often. We give special concern to drying time and technique as to water usage when cleaning wool. Most importantly there is no substitute for experience. And our over 20 years of cleaning experience makes us the true experts in cleaning wool.

Can you clean Haitian cotton fabrics/sofas?

Yes, we have special Haitian cotton cleaner, or we can dry-clean it. Each case is unique and should be evaluated.

Is it possible to clean Silk, Velvet, or Micro Fiber?kitten_on_clean_carpet

Yes - it is not only possible, but we do it very well! Just as with Berber and wool, there is no substitute for experience here. 

What makes your cleaning the best cleaning method?

 Many use truck mounted steam cleaning equipment such as ourselves. Yet, we actually maintain, install, and design our systems ourselves to be the best. Most cleaners buy a nice working machine, but because they have no idea how it works, they will continue to clean while it is not working properly. We also install components that do not come standard to reach greater heated cleaning temperatures to kill bacteria.

Any other questions? Call us today! (619) 298-9106  

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Service Guarantee

Gold Medal Carpet Care has been serving San Diego County since 1989.

We pride ourselves as an honest, ethical and friendly service  and back ALL of our cleaning with a 100% money back guarantee.

Our Hours: Monday to Saturday 8:00 am to 5:00 pm | Call Today! 619.298.9106
P.O. Box 711272 San Diego CA 92171